Travel disaster: Refused entry on to plane

Travel Confession: I Wasn’t Allowed on the Plane

Our bags were packed, the sun was shining and the roads were clear. Luke and I arrived at Brisbane Airport in plenty of time for our flights to Ho Chi Minh City in Vietnam via Sydney.

We hugged our friends goodbye and breezed up to a queueless check in desk. We handed over our passports and booking number, relaxed and happy, already in holiday mode until the airline rep asked:

‘Have you got your visas?”

My chest tightened, my hearts started pounding and a cold sweat prickled in my armpits.

“No,” I replied. Then, deciding it was best to bluff I added, “You don’t need a visa for Vietnam.”

“I think you do,” she said. ‘I’ll check.”

While she concentrated on striking computer keys and staring angrily at the screen I turned to Luke and tried to smile. We’d been looking forward to this holiday for months.

It was a special trip for the two of us, and I was looking forward to an overseas adventure with my 19-year-old son. This could be our last holiday together. I’d booked our flights using precious air miles which I’d been saving for years.

I’d spent hours planning our itinerary and booking flights, shuttles, hotels, tours and travel insurance.

Travel research is always fun so while our itinerary was laid out in terms of where we’d go, we hadn’t planned exactly what we’d do but we had a good idea.

Now, standing here at the airport I couldn’t believe visas were the one thing I hadn’t even considered. Having planned to show my son how to travel like a pro (I’m a travel writer for goodness sake!) I now risked looking like the dumbest traveller in town.

Finally, the woman glanced at us.

“It turns out New Zealanders don’t need a visa for Vietnam but Aussies do,” she said.

The rushing in my ears abated and my heart beat calmed down. Now I turned to Luke and gave a genuine smile that said: “see, Mummy has it all under control!” If only I had…

In Sydney, we rushed to change terminals and check in for the flight to Ho Chi Minh City. Time was short and the queue was long so the stress levels rose again.

We nipped to the service desk and explained that our flight was leaving in less than an hour.

“No problem, I’ll check you in,” the rep said.

Again we handed over our passports and booking number then waited.

‘Have you got a visa?” she asked.

“No,” I said, “we were told when we checked in in Brisbane that we didn’t need one.

She frowned in what was becoming a familiar way.

“Wait a moment,” she said, pushing back her stool before consulting with another rep.

He frowned too. They whispered dramatically. He glanced up at us and they whispered some more. Then he hurried over.

“Do you have a letter of introduction to get into Vietnam?”

“No,” I repeated, “I was told in Brisbane I didn’t need one.”

Although it had been my foolish mistake not to look into visas I was keen to pass the blame on the Qantas book in staff in Brisbane.

“You do,” he said, “and if you don’t have a visa or letter of introduction I can’t let you on the plane.”

My stomach dropped but I stayed calm.

“This flight is closing now. You need to get a visa and we’ll put you on tomorrow’s flight.

“But our  bags have been checked.” I was grasping at straws.

He picked up the phone.

“I’ll get them off.”

The Jetstar staff were calm, kind and efficient. I felt like an idiot and looked like one in front of my son. Far from looking like a cool travel pro I now looked like the type of silly old fool I most hoped to prove I wasn’t.

I feared our holiday wouldn’t happen at all but it did.

It turns out that FlightCenter in Sydney Airport can organise emergency letters of introduction for $300 per person.

We got passport photos taken at the airport post office and, having seen the letter of introduction which took about 30 minutes to organise, Jetstar rebooked us on the next flight 24 hour later. Qantas kindly paid for our hotel and food that evening since if they’d told us in Brisbane we’d have had time to organise the visas and get before the flight.

So our holiday got off to a bumpy start but the letter of introduction worked a treat. Although it took a while, we were issued with a visa at Ho Chi Minh City Airport and admitted to the country where our holiday could finally begin.

Now all I had to do was apologise to Luke and admit that sometimes I am a silly old fool!

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Author: Annabel Candy

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{ 9 comments… read them below or add one }

[email protected] Urban Mum August 8, 2017 at 9:20 am

My worst nightmare! Although I swear when we landed in Da Nang there were people at the airport filling out Visa forms (and they didn’t seem to have letters of introduction) – things must have changed and this is a great reminder to check EVERYTHING! xx

Reply

Annabel Candy August 27, 2017 at 9:57 am

Hi Monique,

I think it changes all the time! Very confusing :) So glad we got there.

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Seana Smith August 8, 2017 at 2:21 pm

Aaaarrrgghhhh…. I can so imagine doing the same thing. Now I must remember this, so that when I go to Vietname one fine day, I’ll remember to get visas beforehand….

It’s good to be imperfect, also to have a sense of humour… and to let teens see we are all human. Tick, tick tick.

Look forward to reading more about the trip.

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Annabel Candy August 27, 2017 at 9:57 am

Thanks Seana.

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Rebekah bailey August 12, 2017 at 5:10 pm

Haha! is that a true story? I enjoyed it.

Reply

Annabel Candy August 27, 2017 at 9:58 am

Hi Rebekah,

Indeed it is – #mumfail :)

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Sally August 26, 2017 at 5:33 pm

I just imagined how silly you felt – being a professional in the industry you have this. Right?
Everyone makes mistakes and it sounds as if the whole visa thing was a little iffy from the start.
I suppose lesson learned is always to check with that country’s embassy website whether visas are required for each nationality.

Reply

Annabel Candy August 27, 2017 at 9:59 am

Hi Sally,

Yes, that’s the one. Alas it never occured to me – it’s been so long since I went somewhere that needed a visa and when I do someone has always organises it ;)

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Peggy September 24, 2017 at 9:30 pm

Wow! That’s probably my worst nightmare, forgetting a visa! Though with a Malaysian passport I NEVER take it for granted and always check if a visa is required. I’m glad you got it sorted eventually and hope you enjoyed your trip

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